FREQUENTLY ASKED QUESTIONS

1) Do you have transportation included in your rates?
A// Yes, we do have transfers included from the airport or dock. These have to be requested and confirmed in writing to us. We are not responsible for any payment of transportation if not confirmed by us. The schedule for transportation from the hotel to the airport or dock is available at the Front Desk.

2) How close is the resort from the Beach?
A// Our beach front condos are truly just a few steps away from our white sand beach. Our furthest pool side condo is about 425 feet away.

3) Do you have a pool?
A// Yes we have a beautiful 250 foot pool located in the center of our grounds with waterfalls, beautiful gardens, a bridge and a full service pool bar.

4) How many restaurants do you have?
A// Our resort has one main restaurant serving a variety of cuisines. Our Beach Bar & Grill is located just steps from the water and has a variety of finger food as well our specialty fresh seafood Mayan Combo.

5) How many bars do you have?
A// We have two, one located in our beautiful pool with a full service around the pool area, and our main beach bar located just steps from the water offering a tempting variety of refreshments, cocktails and special drinks.

6) How far are you from the International Airport?
A// Our resort is just 25 minutes away from the airport.

7) Which gateway cities have direct flights to Roatan, and on what airlines?
A// We have direct flights from: Miami, Houston (Bush Intercontinetal), New York (Newark), Atlanta, Toronto, Milan & El Salvador. The airlines are: TACA, Continental, Delta, West Jet, Blue Panorama

8) Can I connect through cities on the Honduran mainland?
A// You can travel to San Pedro Sula, our Industrial Capital here in Honduras, which has several international connections: Los Angeles, New York, Miami, Houston, Mexico City, Cayman Island, Belize, Spain, Peru, Argentina, and all the countries in Central America and more. The airlines serving San Pedro Sula include TACA, Continental, American, Iberia, Aeromexico, Delta, Spirit and more. From San Pedro Sula, you can connect to Roatan on TACA, Sosa, or Atlantic Airlines.

9) What local airline do you recommend?
A// We personally use Atlantic Airlines. Local flights are also available on Sosa Airlines and Isleña Regional (TACA).

10) Is there a mosquito and sand fly problem?
A// We work routinely to control the mosquito and sand fly (or sand flea) populations. We do, however, recommend carrying a bottle of bug repellent especially for time spent on the beach

11) What kind of dress code do you recommend for restaurants in the island?
A// Our Island is very relaxed and in most restaurants casual to informal is normal and accepted.

12) Can we drink tap water?
A// We suggest drinking bottled water on the island, although the hotel tap water is filtered and safe for use.

13) What is the local custom for tipping?
A// A 10% service charge is automatically added by most hotels and restaurants. Further gratuities are at the discretion of the guest.

14) Do you have Laundry service in your resort?
A// Yes, laundry service is available.

15) Would you recommend renting a vehicle?
A// If you have plans to stay a week or more we strongly recommend renting a vehicle. Rates vary between $40 and up. The island is easy to navigate. We do recommend caution while driving due to the hilly, winding nature of the roads.

16) Do you have a convenience store near by?
A// We are finishing our convenience store in a matter of weeks we will have it available, but for the moments you will only need to take a 7 minute taxi drive to West End Village and there you will be find the essentials. There is also a deli located very near the entrance to the Mayan Princess.

17) Do you have phones and Internet available?
A// We have phones in all of our condos with access to local and international calls. In order to activate you rphone for calls, we will request a credit card imprint upon arrival. Internet service is available at our business center which is open 7 days a week from 7am to 10pm.

18) Is there an ATM near by?
A// We do have an ATM machine right here in the resort lobby. ATMs are also located at the airport and at banks in Coxen Hole (20 minute taxi ride from the resort). Please note that these machines only dispense Lempiras, the Honduran currency. The exchange rate runs about 19 Lempira to the US Dollar.

19) Are US dollars accepted in the Island?
A// On the island, US Dollars are used as much as the local currency and most places have their prices in US dollars. Many places of business will return your change only in Lempiras even if you pay in dollars. No problem, it's good to have some Lempiras for tips and such.

20) Is nude sunbathing allowed?
A// Generally no, because public nudity is illegal. However those who wish to do so will find that there are certain unfrequented beaches they may go to and privately sunbathe as they prefer.

21) Do I need electrical adaptors for my hairdryer/radio etc.?
A// Electricity is 110 volts, 60 cycle AC, the same as in the United States. Visitors from countries with other electrical standards will need adaptors. The Mayan Princess supplies hair dryers upon request at the Front Desk.

22) Do I need a passport or visa to enter the Bay Islands of Honduras?
A//It is always recommended that you travel with your passport, as it is the easiest document to present anywhere you go. In additin toyour passport, you will need the Honduran visa application supplied on your flight into Honduras.

23) Are there any airport departure fees?
A// There is an airport departure tax of about US$ 35.00 per person for international flights and a local or domestic departure tax of L. 27.00 or equivalent in US currency per person. Check with your airline personnel for any changes to these fees. Please note these fees must be paid in cash, either US dollars or Lempiras.

24) Will I be able to use my credit card on Roatan? Can I get cash from my credit cards?
A// Yes, to both questions. All major credit cards (except Discover) are widely accepted. In restaurants, it is best to ask before ordering, since some smaller businesses don't accept credit cards. All of the banks will give cash advances, and most have ATM machines at their locations, for after hours cash. Remember that Honduran ATMs only give Lempiras. $100 US is roughly 2000 Lempiras.

25) Is it safe to walk around town at night?
A// Yes, definitely. You should feel at least as safe in Roatan as in the United States. Remember that the Tourism Police are here to help you and are very friendly. Do use your common sense, however, and be careful. Leave your fancy jewelry at home! Stay on the main streets, do not wander on the beaches late at night, and never flash large amounts of money.