Privacy Policy

Reservations Policy

Individual

A 50% deposit of the total room cost including taxes is required to secure the reservation. The remaining balance of the total room cost including taxes is due at the time of arrival.

Groups

A 50% deposit of the total room cost including taxes is required to secure the reservation. The remaining balance of the total room cost including taxes is due 15 days prior to date of arrival.

Cancellation Policies

Individual

All cancellations must be made at least eight (8) days prior to the date of arrival to avoid penalties. Any cancellation made seven (7) days prior to date of arrival will have a penalty charge equal to the first night room rate. NO cash refunds will be made; cancellations will be provided with a credit note for a future reservation, with a maximum validity of six (6) months.

Groups

All cancellations must be made at least 26 days before the date of arrival to avoid penalties. Any cancellation made 25 days before date of arrival will have a penalty equal to the first night. NO cash refunds will be made; cancellations will be given a credit note for a future reservation, with a maximum validity of six (6) months.

No-Shows apply to any or all guests who have a reservation and who do not appear on the reservation date of arrival, and have not provided a proper cancellation notification. No-Shows will be charged a penalty equivalent to 100% of the reservation.

If the guest is unable to travel due to weather conditions, where he is not allowed to leave by plane or ferry (ONLY packages purchased with the Mayan Princess Beach & Dive Resort directly apply), the reservation may be moved one day after date of arrival depending on availability or it may be rescheduled.

If the guest is still on the island and cannot leave due to weather conditions, a discounted rate is available for the subsequent nights.

All-Inclusive Air and Ferry Packages inside Honduras include:

• 2 Nights Stay in selected Villa or Room
• Ticket Ferry La Ceiba - Roatan - La Ceiba on board the Galaxy Wave
• Air ticket SPS or Tegucigalpa - Roatan - SPS or Tegucigalpa
• Free Shuttle from Dock - Hotel - Dock
• Breakfast, Lunch and Dinner Buffet in our Ballam restaurant
• á la carte dining in our three (3) Specialty Restaurants
• Unlimited Premium National and International Alcoholic Beverages
• Wide range of Unlimited Alcoholic and Non-alcoholic Cocktails
• Unlimited Non-Alcoholic Beverages
• Wireless Internet
• Use of the facilities in both Resorts and our exclusive Beach Club
• Upon arrival at the hotel, an All-Inclusive bracelet will be provided so each guest can enjoy and make use of the facilities, restaurants and bars.

Check-in time is at 3pm. If you check-in early and the room is ready, guests will be provided their room right away. If the room is not yet ready, we can store your bags until the normal check-in time of 3pm. Check-out time is 11am, however, you can still enjoy the facilities, restaurants and bars until 2pm when the last shuttle to the port dock leaves. 19% hotel taxes must be added to all rates, only applicable to promotions.

Information Collection

Mayan Princess is the sole owner of the information collected on mayanprincess.com and its affiliate's websites. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), such as your first and last name, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). You can choose not to provide information to us, but in general some information about you is required in order for you to complete a booking; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.

Use of Information

We use sensitive billing information (such as cardholder name, credit card number and expiration date) for the purpose of completing the booking you conduct on our website. We use other personal information for the following general purposes: to provide you with the booking information you request; to provide you with booking confirmation and updates; to manage your account, including processing bills and providing booking notifications; to communicate with you in general; to respond to your questions and/or comments; to measure interest in and improve our products, services, and website; to notify you about special offers that may be of interest to you; to otherwise customize your experience with this website; to solicit information from you through surveys and other means; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Legal Obligations

Mayan Princess may be required by law to disclose information you have provided in obtaining its travel products or services. Mayan Princess may also disclose information against someone who poses a threat to its interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for Mayan Princess to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Your Rights

As discussed above, you can choose not to provide us with any information, although it may be needed to book a stay or to take advantage of certain features offered on this website. We provide various ways for you to 'opt-out' of receiving additional information from us. These are offered at the time you provide us your information, when you receive an e-correspondence and/or by sending an email to info@mayanprincess.com or a written inquiry to Mayan Princess, West Bay, Roatan. If you do not wish to continue receiving promotional communications from Mayan Princess, such as emails or online newsletters, you can opt-out of receiving these communications by clicking on the unsubscribe link located at the bottom of the e-correspondence received.

Cookies and other web technologies

Cookies: A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our website. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access some of the tools offered by this Web site.

Computer Information

Mayan Princess collects certain technical information from your computer each time you request a page during a visit to the Web site. This information is collected from your computer's Web browser and may include your IP address, operating system, Web browser software (i.e. Internet Explorer), and referrer Web site. We may also collect information about your online activity, such as pages viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud. Wireless users: Please check with your wireless company if you are using your cellular phone to access the Internet to understand whether your information may be collected and thus may be used to identify you.

Information Protection

We want you to feel confident about using this website to reserve your bookings, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Copyright

All material contained within this website is the sole property of Mayan Princess and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Mayan Princess.